Delivery & Returns

We want you to receive your Firehorse scarf in perfect condition. Your scarf will arrive beautifully gift wrapped in fine white tissue paper and a luxury Firehorse branded presentation box.

UK Delivery

Free UK Delivery – Next day (guaranteed by 1pm the next working day, or Saturday for orders received by 12 noon on a Friday)

International Delivery

Free Worldwide Delivery

For international orders, please remember to check any additional import duties or local taxes may apply to your country.

For pre-order items, despatch dates are as accurate as we can make them and are updated regularly. However, until pre-order items are ready for despatch, the dates are subject to change.

  • Europe: 3-5 working days
  • Rest of the World: 5-7 working days

Returns

We are happy to refund or exchange your Firehorse goods if you are not perfectly satisfied with them. Please advise us in writing within 7 days of placing the order if you wish to return your Firehorse product. Provided the goods are returned in perfect condition and in the original packaging with the tags attached, we will issue a full refund including our standard UK postage charge (expedited and non-UK postage charges are not refundable). Alternatively you may exchange your Firehorse good(s).

For UK orders, please use the FREEPOST returns label and returns/exchanges form supplied with your order. For non-UK orders, please also use the returns/exchanges form supplied with your order, paying for the necessary postage (we advise you use a tracked and signed delivery service as we cannot take responsibility for goods lost in transit and will only issue a refund or exchange upon receipt of the goods to be returned).

We aim to process returns as quickly as we can. You can track your returned parcel to see that it has arrived safely at our warehouse and you will receive an email from us as soon as the refund/exchange has been processed. Refunds are always credited to the original method of payment.